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FAQs

CAN I CHANGE MY ORDER ONCE IT’S PLACED?

Although, we wish we could accommodate all changes, we fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. However, if your order is not yet shipped out, feel free to contact us and we will happily cancel your previous order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.

DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?

Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any unexpected charges upon arrival to your country, you can contact your local customs office for current charges before you order.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Items purchased from us may be returned for size exchange or store credit within 30 days of purchase. All items must be unworn and unwashed. Any exchanges must be for products of equal or lesser value. If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit. If a product you are requesting is out of stock at the time the return arrives, you will be issued store credit for that product. Please list alternative options on the return form if you prefer a direct exchange. Unfortunately, we are not able to accept backorders at this time.

Note: If a product is individually marked as final sale, that voids the standard return policy.

HOW LONG WILL THE RETURN/EXCHANGE PROCESS TAKE?

Please allow 1-2 weeks from the time that you ship your item(s) back to us to process your return/exchange. Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.

I SENT BACK MY RETURN/EXCHANGE AND I HAVE NOT HEARD ANYTHING!

Rest assured, your return will be processed. To ensure a fast turn-around time on returns and exchanges, please do not email more than once regarding the same inquiry. Please also be sure to get a tracking number when shipping items back to us. You can refer to the tracking number to check the status of the shipment. Upon being returned to our facility, we will typically process your return within 2-3 business days.